Experiencing an issue with your Dimensioner?

Contact our support team by filling out the form below or email [email protected]. Our Kansas City-based support center monitors this email Monday through Friday from 7:00am – 7:00pm CST. After hours? We’ll get back to you promptly the next business day.

Every FreightSnap device can be accessed remotely for diagnostics and troubleshooting. All support services are included as part of your annual support fee. Most problems are fixed quickly online. But if an on-site repair is needed, we’ll dispatch an authorized tech and provide a Statement of Work for customer approval

2023 Support Page Form

What to expect after submitting your request

After submitting your request, one of our FreightSnap customer support team will contact you within 24 hours.

Product Sheet - FS Parcel Dimensioner

2023 DimReimag LP - FSParcel PS Dwnld

Product Sheet - FS 5000 Dimensioner

2023 DimReimag LP - FS500 PS Dwnld

Request a Quote!

2023 DimReimag LP Pricing Request Form