3 Strategies to Help You Reduce & Refute Reclass Fees


Like parcel and air freight carriers, LTLs are looking less at what you’re shipping and more at how big it is. Space is the name of the game, and carriers are doing everything they can to make sure they’re getting paid for the amount that’s being used on their trailers. This includes employing automated dimensioning technologies, which according to some carriers, are enabling them to verify DIM-weight on between 40% and 60% of the shipments they carry – much more than was possible in years past.

As you can imagine, all this measuring has allowed carriers to identify and recover revenue on more misclassed freight – unfortunately at the expense of shippers. Thankfully, there are a few simple steps shippers can take to avoid these re-class fees and/or refute these charges when they do occur.

First Up, Think Like a Carrier

Although dimensioners are helping carriers identify a lot more misclassed freight, due to time constraints and tight shipping windows, they’re still not able to check all the shipments that hit their docks. This means they’re still using traditional inspection techniques to spot-check shipments that display certain red flags – red flags like oversized and irregular-shaped freight, shipments with protruding edges, and shipments that seem grossly under-weighed or mismeasured.

We suggest taking a close look at the kinds of freight you ship. If any of your shipments fit the above descriptions, pay special attention to the measurements and weight you collect on those goods.

Measure and Weigh Everything

While thinking like a carrier is a good place to start, measuring and weighing everything is where you ultimately want to end up. If you’re only shipping a handful of pallets each day, this should be easy. Just hang a tape measure near your floor scale so your staff can quickly measure pallets while they’re being weighed – and don’t forget to take a photo or two of your shipments to document their condition.

Alternatively, high-volume shippers may want to invest in automated dimensioning equipment of their own to keep up with demand. A pallet dimensioner like our FS 5000 measures freight in just a few seconds, enabling busy warehouses and distribution centers to fully process (measure, weigh and photograph) between 6 and 10 pallets per minute. When you no longer have to worry over reclassification fees, freight audits and the administrative costs needed to service them, these units can pay for themselves within just a few months.

Contest Quickly and Provide Documentation

Even if you implement the suggestions above, you’re still likely receive the occasional freight reclassification fee. The best thing to do when this happens is to contest the claim quickly and provide proper documentation. Contesting quickly reduces the odds of things getting lost in the shuffle on your end and usually results in quicker resolution of the bill.

As for proper documentation, be sure to provide the carrier with your original purchase order or invoice, photos of your shipment, a record of the dimensions and weight, and a certificate showing that your scale has been calibrated within the last six months. Again, an automated dimensioner like our FS 5000 makes this process easier by allowing you to quickly generate and share freight reports containing all the above information related to any shipment.


For more articles like this, subscribe to our newsletter!

Was this article helpful?

Michael Eichenberg is the co-founder and CEO of FreightSnap, allowing the supply chain, logistics, manufacturing, distribution and transportation industries to measure, weigh, photograph and ID pallets and parcels in just seconds. Learn more and share your ideas on Facebook and LinkedIn.

Subscribe to Our Blog

Stay up to date with our latest news, receive exclusive deals, and more.

In the rapid world of logistics and freight management, identifying leaders in innovation is crucial. Enter FreightSnap, your solution to warehouse automation and optimization. The FreightSnap Image Station, a groundbreaking development in automated freight documentation, is redefining the game for shippers and carriers. Join us on an exciting journey as...

Automated cubing and dimensioning equipment is emerging as a necessary capital investment for companies across the supply chain, and as such, professionals from various backgrounds – operations, IT, management and accounting – are beginning their first rounds of research into the available products, and the companies that produce them. However,...

The holiday shopping (and shipping) season has officially started. In fact, nearly half of holiday shoppers have already begun purchasing presents for family, friends, and let’s be honest, themselves. Not only that, but shoppers are expected to spend about 1.1 trillion this holiday season, which would be about 5% more...

Are Your Measuring Your LTL Freight? If Not, You Should Be In 2015, as pioneers in freight measurement, FedEx and UPS moved to dimensional-weight pricing on most parcel shipments, and now less-than-truckload carriers are following suit. Major LTL operations like YRC Freight, XPO Logistics, FedEx, UPS, Estes Express Lines, Old...

Subscribe to our Blog

Stay up to date with our latest news, receive exclusive deals, and more.

Where you install your freight dimensioner can have a big impact on the efficiency of your operation. The following graphic lays out some basic rules regarding install location, which can help you get the most out of your automatic dimensioner. Download the PDF version to keep a copy for yourself,...

No matter how much you spend on less-than-truckload shipping, you probably feel like you could be spending less. And guess what? You probably could be. In this article, we’ll lay out seven strategies to help you reduce spending on LTL shipping services and run a more cost-effective operation. LTL Shipping...

With a new year comes a whole new list of trade shows and expos to get excited about – and FreightSnap will be at a few of the big ones in January and February. First Up – SMC3’s Annual Jump Start Conference (January 22-24, Atlanta, GA) Jump Start gives attendees...

Reverse Logistics is a type of supply chain management that moves goods from customers back to the sellers or manufacturers. These companies are becoming more and more important every day to help other companies make the most out of their assets and turn them into profit. A reverse logistics company...

Product Sheet - FS Parcel Dimensioner

2023 DimReimag LP - FSParcel PS Dwnld

Product Sheet - FS 5000 Dimensioner

2023 DimReimag LP - FS500 PS Dwnld

Request a Quote!

2023 DimReimag LP Pricing Request Form